DualShock 4 Is Connected but Not Working – How to Fix?

Are you experiencing an unresponsive PS4 controller, despite it appearing to be properly connected? You’re not alone. Many gamers have reported issues with their Dualshock 4 controllers not functioning properly, despite appearing to be connected to the console. 

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In this blog post, we’ll explore some common reasons for this problem, as well as potential fixes to get you back to gaming as quickly as possible. So, if you’re ready to troubleshoot and repair your Dualshock 4, read on!

Common Reasons DS4 Is Connected but Not Working With Solutions 

Broken Buttons and Touchpad Of PS4 Controller

If your controller’s light is blinking but it still isn’t working, the issue may lie in the controller’s buttons or a broken controller touchpad.


If there are any problems with the touchpad, sticky, loose, or broken buttons in your PS4 controller, then it might need to be repaired or replaced.

Damaged Battery

If your PS4 controller is on and connected to the PS4 but not working, it could mean that the battery is weak or damaged

Overcharging the controller can cause the battery to become weak, depleting it to the point that it can no longer provide enough power for the controller to function properly.


If your controller’s battery is damaged, you may need to replace it in order to ensure your device is functioning properly. 

Software Glitch

Sometimes, software glitches can cause your PlayStation 4 to have trouble understanding the signals from your controller.

This might cause your controller to be on and connected, but not working properly.


If you’re having issues with your console, try restarting it or resetting your controller. This may help to resolve any issues you’re experiencing.

Interference With Bluetooth Signals

Wireless technology has some limitations, such as external interference.

When using a wireless controller, other nearby Bluetooth devices may disrupt the controller’s signal, causing it to connect to the wrong device and not work with your computer.


To troubleshoot this, try turning off any nearby devices that could be causing interference and reconnecting your controller. This should help resolve the issue.

Defective USB Cable or Port

If your PS4 controller isn’t working when connected to your PC, it could be due to a faulty USB cable or a defective USB port.


Make sure the cable is in good condition, and that it’s securely connected to the controller and your device. If that doesn’t work, it’s possible the USB port needs to be repaired or replaced.

Out-Dated Drivers

PS4 gamers need to take a few extra steps when connecting their controller to a PC.

To ensure it works as expected, they need to make sure they have the right driver, or third-party software installed.

It must be up-to-date, if not, the controller may connect to the console but not perform as expected.


To resolve this issue, you’ll need to install the latest updated driver. Make sure you double-check that it’s the correct version for your system.

Out-Dated Firmware

When the firmware on your PS4 is not updated in a timely manner, it can cause problems with the connection between the PS4 controller (Dualshock 4) and the console. 

The controller may appear to be connected, but it will not function properly or respond to input.

This can be frustrating and make it difficult to play games or navigate the console.


To make sure your controller is running smoothly, check for any available firmware updates. Go to the “‘Settings” menu on your PS4 and select “System Software Update” to see if any updates are available. Installing updates can fix any bugs or glitches that might be affecting your controller.

Physical Damage & Hardware Issues

If your controller isn’t functioning properly, it could be due to a physical issue.

This could include damage from dropping the controller or other types of physical damage.

There may also be a hardware issue that’s preventing your controller from working as it should.


The only possible solution in this case is, you may need to get it repaired or replaced. Be sure to check the manufacturer’s warranty to see if it covers the repair or replacement.


If your PS4 controller (Dualshock 4) is connected but not working properly, don’t worry. The most common reasons are a low battery, interference from other wireless devices, or outdated software. To fix this, try charging the controller, moving it away from other devices, and updating the software. If these solutions don’t work, reach out to Sony for help. Keeping your controller in good condition is key for a great gaming experience.

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David Moffitt

I'm David Moffitt a webaholic gaming maven who loves video games, comics, and podcasts. If you have an idea for me to cover in a post, drop a comment on any one of my posts or shoot me an email with the subject line "Post Idea" at [email protected]

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